Clean Freaks Cleaning Service, Inc. reserves the right to make any changes to any part of this service agreement without giving any prior notice.
By ordering Clean Freaks Cleaning Service, Inc services by telephone, e-mail, or it’s website the client accepts and agrees to Clean Freaks Cleaning Service, Inc. service agreement.
Your satisfaction is guaranteed. If you are not completely satisfied with any part of your service we will return to your home to re-clean the area within 24-hours. Please contact the office as soon as possible during our normal business hours.
All employees go through rigorous training to learn every aspect of the detailed Clean Freaks standard. They know what is required and what is expected on every cleaning visit. For your protection and peace of mind all employees undergo a nationwide background check, reference check, and drug screening during the hiring process. All employees are covered under our workers compensation policy, liability insurance and bond.
Payments are due in full upon completion of service. For your convenience, we gladly accept cash, personal checks (payable to Clean Freaks) and credit card payments. Customers paying with cash or check may leave payment at their residence. Recurring customers paying with a credit card are required to have a valid credit card on file, credit card will be charged automatically on scheduled day of service.
- Returned Checks: There is a $35 NSF Fee for checks returned unpaid from your bank in addition to the unpaid balance. The unpaid balance must be paid by cash or credit card immediately upon notification.
- No payment Upon Arrival: If know one is home upon our arrival and there is no payment left behind, we will contact you immediately for a credit card. If you are unavailable or do not wish to use a credit card, we will have to reschedule your appointment.
- Tipping: Clean Freaks never requires tipping, but you can tip if you would like. Just leave your tip with your payment and management will make sure that the money is distributed properly. That is just a special thank-you for our hard work. Also, leaving us a note of appreciation means so much to us. We sincerely appreciate your business.
*NOTE* In an effort to remain green, all sales receipts will be emailed on the day of service by the end of the business day.
Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with our services! We offer a Guarantee on all our services, if a task was not completed to your satisfaction or was missed during our visit simply contact the office and we will return to your home and re-clean the area or task with which you were dissatisfied at no additional cost to you. There are no refunds for gift certificate purchases.
We reserve the right to issue rate increases at any time. You will be notified when or if this occurs. As the needs or conditions of you home changes you may receive a price increase. Prices for your regular maintenance cleaning are guaranteed for the duration of 12 months. If a client discontinues and reinstates service with Clean Freaks Cleaning Service Inc. after a period of 3 months the original price is not guaranteed, and a new rate may be given.
If there is no free public parking within 1 block radius of your home, our customers are responsible for providing our cleaning associates with any one of the following; a permitted parking space (personal or public), a valid parking permit, or cover all parking fees incurred while cleaning your home.
Keys and Alarm Systems
Many Clean Freaks customers provide us with a copy of the key to their home, and we take extreme measures to protect each key. Each key is locked in our key safe box. We do not return keys by mail. Keys must be hand delivered in person to the customer, customer must present a picture ID before a key will be released. If you have an alarm system at your home you can give instructions on its operation to Clean Freaks. However, we prefer that your alarm be left off on the day of the cleaning.
Appointment Arrival Time Windows
If you wish to be present during the cleaning visit, please be advised that we provide arrival windows of 1 hour. Many things can affect our schedules, such as cancellations, lockouts etc. If we happen to be running late to your appointment you will be contacted as soon as possible and provided with a new expected time of arrival.
We require at least 2 business days notice for the cancellation and or rescheduling of any scheduled appointment. In the event of cancellation or rescheduling with less than 2 business days notice, a cancellation fee of $50 will be assessed. We are very strict on our cancellation/rescheduling policy, please honor it.
If you require extra services or additional cleaning on your scheduled cleaning day, please contact us 48 hours in advance so we may allow the extra time needed at your home and we can give you a quote for the additional services.
Lifting & Climbing
Our employees are very important to us, and we are determined to keep them safe, so they do not climb ladders with more than 2 steps or move anything heavier than 30 lb. These types of activities put our technicians in danger of back injury or could even damage something in your home. If you would like us to clean under appliances like a refrigerator, oven or furniture such as a sofa, please move it prior to the cleaning visit to allow access to the area.
A lock out fee of $50 will be assessed in the event that our cleaning associates arrive and are unable to access the premises.
In-Home Climate Control
In-home temperatures should be comfortable prior to the start of service. Under no circumstances will services be performed in an environment that isn’t physically comfortable for labor.
We are pet friendly but appreciate your help in making sure pets are secured and safe on cleaning days. Our office should be made aware of any special requirements in safeguarding your pets.
To avoid accidents, please secure valuables, collectibles, etc. Please secure cash, credit cards, and check books away. We are not responsible for missing cash.
Damages or Problems
Report any problems with the cleaning service immediately after service is performed. If we damage anything during the service being provided, we will notify the customer immediately. The company will repair or replace any item we are responsible for breaking or damaging. If there is an item that is believed to be damaged by one of our cleaning professionals; it must be reported to the company within 24 hours from the completion of the service.
*PLEASE NOTE* Clean Freaks Cleaning Service Inc does not clean or remove blood or any bodily fluids, fire or water damage, or mold. We also do not service homes with ANY type of infestation. We are not trained in these areas nor are we equipped.
Clean Freaks Cleaning Service takes privacy very seriously. We at no time will share any customer information with ANY outside source.